At jiliasia, we believe that gaming should always be a fun and enjoyable experience for every member in the Philippines. We are committed to providing tools, information, and support so you can stay in control of your play at all times. This page outlines the steps we take and the options available to help you game responsibly.
If you ever feel that gaming is affecting your daily life, finances, or relationships, please read this page carefully and reach out for support.
jiliasia gives every Philippine member practical options to manage their gaming activity. Use these tools any time — no questions asked.
Set a daily, weekly, or monthly deposit cap on your account so your spending stays within a budget you are comfortable with. Limits take effect immediately and can only be lowered right away — increases require a cooling-off period to protect you from impulsive decisions.
Choose how long you want each gaming session to last and we will send you a reminder when that time is up. Taking regular breaks keeps gaming enjoyable and prevents fatigue from affecting your decisions. You can set reminders from as little as 30 minutes up to several hours.
If you need a short pause from the platform, you can activate a temporary break of 24 hours, 7 days, or 30 days. During a break your account is suspended and you will not be able to log in or place any bets. This is a quick and effective way to reset without permanently closing your account.
For members who feel they need a longer break, self-exclusion allows you to close your account for a minimum of six months or permanently. Once self-exclusion is active it cannot be reversed during the chosen period, giving you a firm boundary when you need it most. Contact our support team to activate this option.
Problem gambling can affect anyone. Knowing the warning signs early makes it much easier to get back on track before things escalate.
Gaming is meant to be a form of entertainment, not a way to earn income or escape from personal problems. When the enjoyment starts to fade and gaming begins to feel like an obligation or a compulsion, that is a sign worth paying attention to. The following are common warning signs that your relationship with gaming may need a closer look.
If you recognise two or more of these signs in yourself, we strongly encourage you to use the self-exclusion or take-a-break tools above, or to reach out to a professional support organisation. You are not alone, and help is available in the Philippines.
You do not have to deal with problem gambling on your own. These organisations offer free, confidential support for Filipino players and their families.
The NCMH Crisis Hotline operates 24 hours a day, 7 days a week, and provides free mental health support for Filipinos experiencing distress related to gambling or any other concern. You can reach them by calling 1553 from any landline or mobile number in the Philippines at no charge.
Gamblers Anonymous is a fellowship of men and women who share their experience, strength, and hope with each other to recover from a gambling problem. Meetings are held regularly across Metro Manila and other major cities in the Philippines, and participation is completely free and confidential.
Our support team is available to help you activate any responsible gaming tool on your account, including deposit limits, session reminders, temporary breaks, and self-exclusion. You can reach us at support at jiliasia.onl and we will respond promptly and without judgement. Your privacy is always protected.
If you need help setting up responsible gaming tools, want to understand how your account works, or simply have a question about playing on jiliasia, our FAQ page has clear answers for Philippine members. You can also register a new account or log in to access your settings directly.